DESKTOP SUPPORT

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Desktop Support

Our experienced IT desktop support professionals will manage your onsite IT support needs for end users, hardware, software and networking assets. Our technicians focus on process improvement, problem avoidance, and increased remote resolution, offering advanced troubleshooting and warranty support as well.

In order to achieve cost efficiencies in today’s environment, you need to be able to maximize the value of your existing ICT environment as well as deliver and maintain new technology to complement the old.

This balance is tricky and our aim is to help you achieve that maximum efficiency. The Zeltaa Service Desk and support teams have for many years been delivering best practice and can help organizations deliver their ICT requirements through a combination of standardization, service improvements, cost reductions, shared experience and best practice deployment.

Zeltaa’s technician support professionals achieve business value for our clients through the following:

• Integrating our desktop support technician services with our IT Help Desk support for a seamless support experience
• Improving workforce productivity for mobile and remote workers with faster software rollout and self-service tools through an enterprise-wide approach
• Providing flexibility and scalability by allowing you to use only the onsite support services that you need
• Reducing costs with centralized, global support using ITIL– and Cobit-based process improvement methodologies

Services Include:

• ICT Service Desk and Support (1st/2nd line)
• ICT Strategy Consultancy and Review
• Virus/patch management
• Hardware Maintenance
• Desktop Build Imaging
• PC Refreshing
• Print Management
• Security Control/Management
• Application Support
• Software Distribution/Upgrades/Installation
• Remote Support
• Desk-side training, consultancy and guidance



24*7 Availability Zeltaa

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About Zeltaa

Zeltaa support “is a team of Certified Systems Engineers (CSE) who has enormous experience in delivering quality technical support services across the globe.Our technical support covers a range of computer and Smartphone related issues which can be resolved by email, phone and online chat.

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